Our Privacy & Cookie Policies

This privacy policy covers our treatment of personally identifiable information that we gather when you are accessing or using our services.

We gather various types of information from our users, as explained in detail below, and we use this information in connection with our services, including to personalise, provide and improve our services, to fulfil your requests for certain products and services and in some cases, to analyse how you use those services.

(a) The terms set out in this policy apply to any information you give White Oak Commercial Finance Europe from time to time and to any information you have already provided.

(b) We may update our policies from time to time for any of the following reasons:

• to provide for the introduction of new or improved systems, methods of operation, services, or facilities; to reflect an actual or expected change in market conditions or general banking practice.
• to comply with or anticipate any changes in any legal or regulatory requirement.
• to ensure that our business is run prudently.
• to make our policies clearer or more favourable to you; or to rectify any outdated information.

If you do not wish to accept the new Privacy & Cookies policy, you should contact us immediately. Otherwise your continued use of White Oak Commercial Finance Europe services shall indicate your acceptance of the updated policy.

(c) You must not send us personal information about someone else without first getting the individual’s consent for it to be used and disclosed in the ways set out in our Data Protection Statement. If you give us information (including personal information) on behalf of someone else, you confirm that the other person has given you permission to act on their behalf and has agreed that you can:

• provide their personal information to White Oak Commercial Finance Europe.
• give consent on their behalf to the processing of their personal data.
• receive on their behalf any data protection notices.
• give consent to the transfer of the individual’s personal data abroad should this be required.

Where you provide information about someone else, or someone else discloses a connection with you, that information may be considered along with your other personal information when assessing your application to receive our products or services.

(d) We treat your privacy very seriously and we understand that you will wish to know how we will use the information we collect from or about you. We use your personal information in accordance with our Data Protection Statement and will fully comply with all applicable UK data protection legislation (including the EU General Data Protection Regulation as amended or replaced).

It is important that you take all necessary and appropriate steps to protect your data yourself (for example, by ensuring that all passwords and access codes are kept secure).

We will act proportionately and responsibly when we process, transfer, or disclose your information and strictly in accordance with the applicable UK data protection laws.

(a) We may process, transfer, and disclose your information for the purposes of:

providing you with services, managing your accounts and complying with your instructions.
verifying your identity.
making credit decisions, where you have applied for credit or where we have agreed to provide credit to you.
detecting and preventing fraud.
complying with laws and regulations (including the rules of any regulatory authority) and public duties.
monitoring and/or recording your telephone calls and other electronic transactions to accurately carry out your instructions, assisting in improving our services and in the interests of security and crime prevention.
market research and providing you with information via post, email, telephone or other means about products or services offered by the White Oak Group from time to time (please see the heading ‘Marketing’ below for further information); and
analysis to assess and improve our business.

(b) Where you have applied for credit or where we have agreed to provide credit to you, we may from time to time make searches of your record at a credit reference agency (‘CRA’). You hereby consent to the processing of your personal data in this manner and confirm that you have obtained specific authority from the partners/co- directors of your business to give consent on their behalf to their personal information being processed in this manner. If the beneficial owners of your business are not the partners or directors of your business, you hereby confirm that you have notified the beneficial owners that we will also conduct due diligence checks on them to prevent fraud and money laundering. Your record includes searches made and information given by other businesses. Details of our searches will be kept by the agency and will be seen by other organisations that make searches with the agency for the purposes of credit assessment, debt recovery, management of your accounts, prevention of money laundering and fraud, and statistical analysis.

To do this, we will supply your personal information to CRAs, and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

Assess your creditworthiness and whether you can afford to take the product.
Verify the accuracy of the data you have provided to us.
Prevent criminal activity, fraud, and money laundering.
Manage your account(s).
Trace and recover debts; and
Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at

Callcredit: www.callcredit.co.uk/crain
Equifax: www.equifax.co.uk/crain
Experian: www.experian.co.uk/crain

(d) The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by requesting this from your White Oak Commercial Finance Europe representative.

(e) Where you apply for credit we will tell you, where permitted by law, if we make a decision about you relating to your credit scoring or eligibility for our products or services solely using an automatic decision-making You can then request a review by us of the decision using other means.

(f) We use your personal data on the following legal bases, depending on the purpose of our processing:

to enable us to perform the contract between you and us (if you have entered a contract with us for products or services).
your consent.
to fulfil your requests for certain products and services.
otherwise in our legitimate interests (e.g. to make available the website to you), or
to comply with a legal obligation.

Much of what we do with your personal data is not based on your consent and is instead based on other legal grounds. In the instance however, that the processing of your personal data by us is based on your consent, you may withdraw your consent at any time, by emailing us at dataprotection@whiteoakeurope.com. If you withdraw your consent, this will not affect the lawfulness of any processing which has taken place before you have withdrawn your consent.

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